Resume

Execute instructional design function for a broad portfolio of enterprise-wide, strategic initiatives that includes skills-based, compliance, and leadership training. Selected by senior leadership to spearhead development on high-profile programs based on strong writing and project management capabilities. Collaborate with executive stakeholders to infuse subject matter expertise and relevancy into content development. Research and identify appropriate technologies and modalities to enhance the user experience and to stay current with industry best practices. Create robust design documentation to ensure planned deliverables aligned with performance-based learning objectives, evolving ecosystems, and accessibility requirements. Manage learner satisfaction and training effectiveness measurement strategies.  

• Lead designer for “Storytelling at Verizon,” a suite of instructor-led workshops designed to help all Verizon employees enhance their persuasive storytelling skills. Created graphics; authored customizable content; developed supporting materials (including a needs analysis worksheet to better identify learner skill gaps, job aids, and a microsite to guide planning and facilitation); and mapped a robust evaluation strategy to measure training impact. My individual contributions earned a quarterly “Spotlight” award, which recognizes employees who have particularly excelled in the execution of a job duty. 

Tools used: Google Slides, Google Sites, Articulate Storyline 360, Webex

• Lead writer (two-years running) for annual flagship Code of Conduct digital learning experience. Executed long-range strategy to create tailored courses for new hires versus experienced employees and deliver personalized content based on roles and divergent audience needs. Leveraged performance data to guide content focus. Integrated scenario-based assessments and xAPI programming to inform remediation strategy. Business impact for 2023 revealed learner engagement metrics increased by 35% across 135,000 global employees, as well as showing a 30% increase in reported Ethics concerns. 

Tools used: Articulate Storyline 360, Smartsheet, Google Suite, Watershed LRS.

Designed, scripted, and built interactive e-learning micro-learning modules in Articulate Storyline and Rise. Blended adult learning models (ADDIE) with modern design approaches. Engaged by various Fortune 500 clients, including Amazon, Google, and Eli Lilly. 

• Developed training modules for sales reps and other frontline roles that simulate interactions with customers, using branching conversations and true-to-life scenarios. 

• Design portfolio covered a broad range of subject matter, including but not limited to: customer service, sales and sales enablement, product knowledge, leadership, compliance, emotional intelligence, functional certification programs, and DE&I initiatives.

• Served as both project manager and supporting team member with responsibilities that included: creating storyboards and Storyline templates, managing against deadlines, maintaining organization and clear communication, quickly learning and following established client processes, and reviewing all work to ensure it meets established criteria. 

Served on elite, five-person team of instructional designers for newly formed Learning Labs division within People Advisory Services at EY.

• Helmed a 15-person team of instructional designers, writers, and subject matter experts to deliver on the learning portion of a large-scale, multi-million dollar engagement with a top energy provider. Developed 50+ hours of blended learning on an SAP implementation, with the goal of upskilling thousands of customer service representatives in systems thinking. 

• Prepared creative learning experience (LX) proposals, design pitch decks, and prototypes.

• Led ideation sessions and translated winning proposals into authentic learning experiences.

Senior Instructional Designer | 2015 – 2018

Before the EY acquisition in 2020, NogginLabs was a creative agency specializing in custom e-learning and software solutions. Throughout tenure at NogginLabs, developed the instructional architecture behind award-winning, behavior-changing learning solutions for a global client list that included: Revlon, McDonalds, Columbia Sportswear, J.Crew, Nike, Cargill, Deloitte, Tiffany & Co, Dell, MillerCoors, Walmart, and the American Red Cross. 

• Interpreted and translated business objectives into engaging, digestible courseware to equip learners with the skills, knowledge, and behaviors aligned with their individual OKRs.

• Identified opportunities, roadblocks, and risks early on in the process to avoid delays and deliver on project goals. 

• Managed workload and division of tasks for cross-functional teams of software engineers, designers, and content producers. 

Senior Content Producer | 2008 – 2015

Designed and executed the content strategy for interactive e-learning simulations and gamified learning solutions. 

• Mastered a variety of subject matter to craft genuine, engaging scripts.

• Mentored and onboarded new hires, providing feedback and coaching in client management, writing for digital learning, and user experience.

• Improved internal project methodology: Established an in-house style guide, developed design documentation and script templates, and established a consistent, efficient method to communicate functional needs to designers and programmers.